I. General Terms and Conditions

1. Basic provisions

(1)

The following terms and conditions apply to contracts,
which you conclude with us as the provider ( DUG Deutsche Uhrenmanufaktur Glashütte GmbH ) via the website www.dug-glashuette.com . Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby rejected.

(2)

Consumer within the meaning of the following provisions is any
natural person who concludes a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

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2. Conclusion of the contract

(1)

The subject of the contract is the sale of goods and/or
the provision of repair services.

(2)

By setting up the respective product on
our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the item description.

(3)

The contract is concluded via the online shopping cart system as follows
came about:

The goods and/or repair services intended for purchase are placed in the "shopping cart". Using the corresponding button in the
Navigation bar you can access the "Shopping Cart" and
make changes at any time.

After clicking the button "Checkout" or "Continue to
After clicking on "Order" (or similar name) and entering your personal data as well as the payment and shipping conditions, the order data will finally be displayed as an order overview.

If you use an instant payment system (e.g. PayPal, Klarna Sofortüberweisung, Shop Pay) as your payment method, you will either be taken to the order overview page in our online shop or redirected to the website of the provider of the instant payment system.

If you are redirected to the respective instant payment system, you can make the appropriate selections or enter your data there. Finally, the order data will be displayed as an order overview on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting your order, you have the opportunity to check the details in the order overview again, change them (also via the "back" function of the Internet browser) or cancel the order.

By submitting the order via the corresponding button ("order with payment", "buy"/"buy now", "order with payment", "pay"/"pay now" or similar designation), you declare your legally binding acceptance of the offer, whereby the contract is concluded.

(4)

Your requests for a quote are non-binding. We will provide you with a binding offer in text form (e.g. by email), which you can accept within 5 days (unless another deadline is specified in the respective offer).

(5)

The processing of the order and transmission of all information required in connection with the conclusion of the contract takes place by email, partly automatically. You must therefore ensure that the email address you have provided to us is correct, that the receipt of the emails is technically guaranteed and, in particular, that they are not blocked by SPAM filters.
is prevented.

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3. Individually designed goods

(1)

You provide us with the information required for the individual design of the
The appropriate information, texts or files required for the goods will be made available via the online ordering system or by email immediately after the contract has been concluded. Our specifications regarding file formats must be observed.

(2)

You undertake not to transmit any data whose content violates the rights of third parties (in particular copyrights, name rights, trademark rights) or violates existing laws. You expressly release us from all claims made by third parties in this context. This also applies to the costs of the legal representation required in this context.

(3)

We do not check the transmitted data for accuracy and therefore assume no liability for errors.

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4. Provision of services for repairs

(1)

If repair services are the subject of the contract, we are responsible for the repair work resulting from the service description. We will carry out this work personally or through third parties to the best of our knowledge and belief.

(2)

You are obliged to cooperate, in particular you have
to describe the defect in the product as comprehensively as possible and to make the defective product available.

(3)

You will bear the costs for sending the defective product to us.

(4)

Unless otherwise stated in the respective offer, the repair, including dispatch of the product, will be carried out within 5-7 days after receipt of the product to be repaired (but only after the time of your payment instruction if advance payment has been agreed).

(5)

If you exercise your right of termination according to § 648 S. 1 BGB, we can charge 10% of the agreed remuneration as a flat-rate fee.
if the execution has not yet begun. However, if the statutory right of cancellation exists, this only applies if you only exercise your right of cancellation after the cancellation period has expired. You reserve the right to prove that we have actually incurred no costs or significantly lower costs.

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5. Special agreements on payment methods offered

(1)

Payment via Shopify Payments

We offer you payment via Shopify Payments. The following payment methods are available to you within Shopify Payments:

- Credit card (Visa, MasterCard, American Express)
- Apple Pay
- Google Pay
- Klarna Sofortüberweisung
- Shop Pay
- giropay
- Other country-specific payment methods (if available)

(2)

processing of payments

Payment is processed directly via Shopify Payments, a service of Shopify International Ltd. (Ireland), which cooperates with the relevant payment providers and banks. Your payment method will be charged when the order is completed.

(3)

data protection and credit check

As part of the payment processing, your payment data will be transmitted to Shopify Payments and the respective payment service providers. Shopify Payments reserves the right to carry out a credit check in order to approve certain payment methods. If the results of the credit check are negative, we reserve the right to only offer you limited payment options.

(4)

payment terms

The exact payment terms and fees can be viewed during the ordering process and are displayed transparently to you before completing the order.

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6. Right of retention, retention of title

(1)

You can only exercise a right of retention to the extent that
claims arising from the same contractual relationship.

(2)

The goods remain the property of the seller until full payment of the
purchase price becomes our property.

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7. Warranty

(1)

The statutory liability for defects applies.

(2)

As a consumer, you are requested to inspect the goods upon delivery
to check for completeness, obvious defects and transport damage immediately and to report any complaints to us and the carrier as soon as possible. If you do not do this, this will have no effect on your statutory warranty claims.

(3)

To the extent that a characteristic of the goods deviates from the objective requirements
deviates, the deviation shall only be deemed to have been agreed if you were informed of it by us before the contract was concluded and the deviation was expressly and separately agreed between the contracting parties
became.

8. Voluntary manufacturer warranty

(1)

In addition to the statutory warranty rights, we provide a voluntary manufacturer's guarantee of 3 years from the date of purchase.

(2)

The guarantee covers material and manufacturing defects. The following are excluded from the guarantee:

- Damage caused by improper handling or external influences (e.g. water, impacts).

- Normal wear and tear (e.g. wear on the leather straps or scratches on the case/glass).

(3)

Warranty claims can only be made upon presentation of the proof of purchase.

(4)

Warranty claims will be fulfilled at our discretion by repair, replacement or refund of the purchase price.

(5)
The guarantee is in addition to the statutory warranty claims and does not limit them.

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9. Choice of law, place of performance, place of jurisdiction

(1)

German law applies. For consumers, this
Choice of law only to the extent that this does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which he or she is habitually resident (favorability principle).

(2)

The place of performance for all services arising from the business relationship with us and the place of jurisdiction is our registered office, provided that you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is not known at the time the action is brought. The right to also bring the case before a court at another legal place of jurisdiction remains unaffected.

(3)

The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

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II. Customer information

1. Identity of the seller

DUG Deutsche Uhrenmanufaktur Glashütte GmbH

Feldstr. 2
01768 Glashütte
Germany

Email: info@dug-glashuette.com
Telephone: +49 (0) 35053 / 321 39 55

2. Information on the conclusion of the contract

The technical steps for concluding the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the regulations
"Conclusion of the contract" of our General Terms and Conditions (Part I).

3. Contract language, contract text storage

(1)

The contract language is German.

(2)

We do not save the complete contract text. Before submitting the order via the online shopping cart system,
the contract data is printed using the browser’s print function or
saved electronically. After we receive your order, the order data, the information required by law for distance selling contracts and the general terms and conditions will be sent to you again by email.

4. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and payment terms

(1)

The prices stated in the respective offers as well as the
Shipping costs represent total prices. They include all price components including all applicable taxes.

(2)

The shipping costs are not included in the purchase price. They can be paid via a corresponding button on our
Internet presence or in the respective offer, are shown separately during the ordering process and must be borne by you additionally, unless free shipping has been promised.

(3)

If the delivery is made to countries outside the European
Union, additional costs may arise for which we are not responsible, such as customs duties, taxes or money transfer fees (transfer or
Exchange rate fees charged by credit institutions), which you will have to bear.

6. Delivery conditions

(1)

The delivery conditions, the delivery date and, if applicable,
Existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective
Offer.

(2)

If you are a consumer, it is regulated by law that
the risk of accidental loss and accidental deterioration of the item sold during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by us or another person designated to carry out the shipment.

7. Statutory liability for defects

Liability for defects is governed by the "Warranty" provision in
our General Terms and Conditions (Part I).

8. Termination

Information on termination of the contract and the
Termination conditions can be found in the regulations for
"Repair Services" in our General Terms and Conditions
(Part I) and in the respective offer.