How we share personal information

In certain circumstances, we may share your personal information with third parties for the purpose of performing a contract, for legitimate purposes and for other reasons that are subject to this Privacy Policy. These circumstances may include:

- with vendors or other third parties who provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).

- with business and marketing partners to provide you with services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.

- When you instruct, request or otherwise give us your consent to share certain information with third parties, for example to send you products or through your use of social media widgets or login integrations, with your consent.

- with our subsidiaries or elsewhere within our group of companies, in our legitimate interest in running a successful business.

- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above under "How we collect and use your personal information" and "How we disclose personal information" :

category

- Identifiers such as basic contact details and certain order and account information

- Commercial information such as order information, purchasing information and customer support information

- Internet or other similar network activities, such as usage data

- Geolocation data, e.g. locations determined via an IP address or other technical means

categories of recipients

- Suppliers and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

- Business and marketing partners

- Affiliates

We will not use or publish your personal data without your consent or for the purpose of inferring your personal data.

With your consent, we share personal information for the purpose of conducting promotional and marketing activities as follows.

third-party websites and links

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and assume responsibility for the privacy or security of such websites, including the accuracy, completeness or reliability of any information found on such websites. Information you provide in public or semi-public places, including information you share on third party social networking platforms, may also be viewed by other users of the Services and/or users of such third party platforms, without any restriction on use by us or any third party. The inclusion of such links by us does not automatically constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

data of children

The Services are not intended for use by children, and we do not knowingly collect any Personal Information from children. If you are a parent or guardian of a child who has provided us with Personal Information, you may contact us using the contact information provided below to request that we delete that information.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of anyone under the age of 16.

Security and storage of your data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on a variety of factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and only apply in certain circumstances. In certain cases, we may refuse your request to the extent permitted by law.

- Right to access/information : You may have the right to request access to the personal information we hold about you, including details of how we use and disclose your information.

- Right to erasure : You may have the right to request that we erase any personal information we hold about you.

- Right to rectification : You may have the right to request the rectification of inaccurate personal information we hold about you.

- Right to portability : You may have the right to obtain a copy of the personal information we hold about you and, in certain circumstances and subject to certain exceptions, to request that we transfer that information to a third party.

- Right to Object to Sale, Share or Targeted Advertising : You may have the right to instruct us not to "sell" or "share" your personal information or to object to the processing of your personal information for purposes that qualify as "targeted advertising" under applicable data protection laws. Please note: When you visit our website with your Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to object to the "sale" or "share" of information for the device and browser you use to visit the website.

- Restriction of processing : You may have the right to ask us to stop or restrict the processing of your personal data.

- Withdrawal of consent : Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.

- Right to appeal : If we refuse to process your request, you may have the right to appeal our decision. You can do this by directly responding to our refusal.

- Manage communication preferences : We may send you promotional emails and you can opt out of receiving these emails at any time by using the unsubscribe option provided in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders.

You can exercise these rights as indicated on our website or by contacting us using the contact details provided below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before we can provide a substantive response to the request. Under applicable law, you may designate an authorized agent to make requests to exercise your rights on your behalf. Before we accept such a request from an agent, we will need to obtain proof from the agent that you have authorized the agent to act on your behalf. We may also need to confirm your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

complaints

If you have any complaints about the way we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or by submitting your complaint to your local data protection authority. For the European Economic Area (EEA), you can find a list of relevant data protection supervisory authorities here .

International users

Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data will also be processed by employees and third-party service providers and partners in those countries.

When we transfer your personal data outside Europe, we will rely on accepted transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts adopted by the relevant UK authority, unless the data transfer is to a country determined to provide an adequate level of protection.

contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call or email us at info@dug-glashuette.com or contact us at Feldstraße 2, 01768 Glashütte, Germany.

For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the controller of your personal data.