Right of Withdrawal

Right of Withdrawal for Consumers

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to his or her commercial nor his or her independent professional activity.

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Instructions on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period shall be 14 days from the day

- on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single item;

- on which you or a third party other than the carrier designated by you took possession of the last product, provided that you have ordered several products as part of a single order and these are delivered separately.

To exercise your right of withdrawal, you must contact us
(DUG Deutsche Uhrenmanufaktur Glashütte GmbH, Feldstr. 2, 01768 Glashütte, telephone: +49 (0) 35053 / 321 39 55, email address: info@dug-glashuette.com) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

Please note that the goods must be sent to our distribution warehouse. We will provide you with a free return label.

BSG GmbH
Dresdner Straße 14
01768 Glashütte

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the cancellation period has expired.

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Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us that you have withdrawn from this contract. This deadline is met if you send the goods before the expiry of the 14-day period.

We will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

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Please note that the goods must be sent to our distribution warehouse. We will provide you with a free return label.

BSG GmbH
Dresdner Straße 14
01768 Glashütte

Model Withdrawal Form

If you wish to withdraw from the contract, please complete and return this form.

To DUG Deutsche Uhrenmanufaktur Glashütte GmbH, Feldstr. 2, 01768 Glashütte, email address: info@dug-glashuette.com:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is on paper)
- Date

(*) Delete as appropriate.