Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

We use a direct-to-consumer (D2C) model, which means we avoid middlemen/jewelers and expensive shop rents. This means we can offer the watches at a much lower price without compromising on quality.

Our watches are manufactured in Glashütte to the same high standards that have made this region famous. We combine traditional craftsmanship with modern production methods to ensure outstanding quality.

Quite the opposite. Our focus is on quality. The price advantage comes from direct marketing without middlemen and unnecessary costs. This means that we can lower the price without compromising on materials or manufacturing.

Our brand is new, but we draw on the rich heritage of Glashütte watchmaking. We combine this tradition with a modern, more accessible pricing structure.

We focus on transparency and craftsmanship. Although we are new, our team comes from the watchmaking industry and knows the requirements and expectations very well. All watchmakers have been working as watchmakers in the region for years, some for decades. Our customers also benefit from our focus on quality and affordability.

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

You set the time by pulling the crown on the side of your DUG out to the last position. You can then set the time to the second by turning it.

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Yes, our watches are water resistant up to 100 meters (10 ATM). They are therefore suitable for everyday activities such as showering, swimming or snorkeling, but not for extreme diving or deep sea diving. (The lowest values are measured without pressure peaks, such as those that occur during movement while swimming. As a rule of thumb: 30 meters for washing hands, 50 meters for showering, 100 meters for swimming / snorkeling). The stainless steel case and the stainless steel strap are rustproof. Please note, however, that water, especially sea water, can accelerate the aging process of the leather strap.

The power reserve of our watches with the DUG400 is 38 hours. This means that once fully wound, the watch will run accurately for 38 hours without rewinding.

Yes, our watches are coated with Superluminova, a high-quality luminous material that glows in the dark. This makes the hands and indices easy to read even in poor lighting conditions.

"The Swiss Super-LumiNova® pigments function like small light storage batteries. They can be charged with UV and visible light and then emit the stored light energy continuously. This charging process and the afterglow can be repeated infinitely and are not subject to wear or aging." (RC Tritec)

We use the Swiss Super-LumiNova® BG W9 in the DUG watches, with the daytime color white and the afterglow effect blue-green.

The manufacturer says about the BG W9 variant: "If sufficient activation by UV or sunlight has taken place, SLN BG W9 shows a light output of +262% higher after 10 minutes compared to GL C1 standard quality. After 600 minutes, the output is still +189% higher than GL C1 standard quality." (RC Tritec)

Yes, changing our straps is very easy and does not require any tools. All of our watch straps have a practical quick-change system that allows for easy replacement in just a few seconds.

Our watches have a glass back to make the mechanical movement and its finishes visible. In a time when mechanics are becoming increasingly rare and our entire lives are becoming digital, we want to show and make it possible to experience the fascinating craftsmanship and precision that goes into every watch.

You should have your watch serviced regularly. After a few years, dirt can build up in the movement or there may be too little lubricant on the small parts. Therefore, a service is a good idea - to avoid malfunctions or even damage.

If your watch is running fast or slow, there can be many different causes. Environmental influences such as temperature fluctuations, shocks and vibrations, as well as magnetism play a major role.
In rare cases, the watch just needs to be readjusted - you are welcome to bring your DUG to us in person or send it to us so that we can take care of it! Please use the email address info@dug-glashuette.com or the contact form .

A mechanical clockwork is – and we watch lovers can all agree on this – a technical masterpiece. To help you understand how it works a little better and perhaps pick up a few terms, we have prepared a short report for you.
First of all, it must be said: A mechanical movement is divided into automatic and hand-wound ones. We have already written an article about this (see above).
In the pictures you can see a hand-wound movement that our watchmakers have just overhauled. By winding it using the crown (or a rotor), the winding wheels are moved. The ratchet wheel, the last in this row, moves the so-called spring core. This sits in the barrel and winds up the mainspring inside. This mainspring is unimaginably thin and can be several hundred mm long! The mainspring stores the energy - and depending on its composition and material, the value of the power reserve is reflected. As can be seen in the picture, the barrel is fitted with small teeth on the outside, through which it transfers the stored energy to the minute and second wheels. The speed of the various wheels is regulated by various over- and under-gear ratios. The minute wheel rotates once an hour. It moves the minute hand visible on the dial; at the same time, with the help of a reduction gear, it drives the hour hand, which can also be seen on the dial. The second wheel, however, rotates at a speed of one revolution per minute and thus drives the second hand.
The escapement is there to ensure that the entire gear train of our clockwork ticks at the right speed. This consists of the escape wheel (which is driven by the second wheel), the anchor and the balance. The anchor receives an impulse from the escape wheel, which it uses to drive the balance. This turns and is soon pulled back again by the hairspring. This movement allows the escape wheel to receive the next impulse. Since the whole process is so jerky, the second hand of the clock moves step by step.
As already described in the article on the differences between automatic and manual winding, there are two ways to protect the mainspring from over-tension. In a manual winding movement, the end of the spring catches on the wall of the barrel, which means you feel resistance when winding it.
In an automatic winding system, a slip clutch is also installed: when the spring is fully wound, a small piece of stainless steel simply slips through the barrel and prevents the spring from being wound any further.

Roughly speaking, there are two types of watch movements: those that are powered by physical force - either by hand (manual winding) or by a rotor (automatic winding) - and quartz movements that run on a battery. Watches with mechanical movements store their energy in a spring that is wound up. Quartz movements are more accurate than mechanical watches because the battery always gives the watch a steady pulse. With mechanical watches, it can of course happen that the watch has been left for too long without being wound up, or that it has been damaged by a blow. But the craftsmanship and the fascination with technology behind it are of course the arguments in favor of a mechanical movement.

Automatic movement & manual winding explained

What is an automatic movement?

The mechanical movement with automatic winding has a rotor on the actual movement. The rotor is moved by the everyday movements of the arm and continuously winds the mainspring. An automatic movement basically works by itself - you don't have to wind the watch manually.
The automatic movement is also a technical masterpiece. To prevent excessive wear on the spring, a so-called reduction gear is installed. This gear ensures that the rapid movements of the rotor with a lower torque are converted into a slower movement with a higher torque.
Another very important measure is to avoid over-tensioning the spring. This is why an automatic movement has a slip clutch built in. This ensures that the automatic winding mechanism is separated from the movement if the load is too high.

What is a hand-wound movement?

As the name suggests, the hand-wound movement gets its energy from the manual winding by the owner. There is neither a rotor nor a slip clutch installed, as is the case with automatic movements. Due to the lack of a slip clutch, you have to be a little more careful with a hand-wound watch when it comes to winding the movement: If you feel resistance when winding the watch, you should stop and not overwind. The watch is then fully wound. The energy generated by manually turning the crown is then also stored in the mainspring.

Automatic versus manual winding

One advantage of the hand-wound movement is its simplicity. It is easy to understand: the fewer parts are used, the more robust and less prone to failure the movement is. In addition, hand-wound watches are usually flatter than their equivalents with a rotor. The fact that there is no rotor also means that hand-wound watches are usually flatter and are therefore highly valued by watch lovers. Another point, which like many other things is a matter of taste, is the daily ritual of winding. Many collectors value this very much, as they "wind" themselves together with the watch in the morning.
One advantage of the automatic movement is that the mainspring is almost permanently under maximum tension and can therefore always deliver the same amount of energy to the movement. If you wear the automatic watch regularly, it is more precise and will keep its power reserve longer than a hand-wound movement. The hand-wound movement would have to be rewound approximately every two hours to prevent the slight drop in spring tension.

When it comes to servicing, the "normal" first appointment is about 5 - 7 years after purchase. However, if the watch has problems, for example when winding it or the watch stops from time to time, it makes sense to have it serviced earlier.

To avoid problems or damage to your watch, it is a good idea to have it serviced every 5 - 7 years.

Of course, it always depends on whether and what is broken on the watch that needs to be serviced. As a rule, you can assume that maintenance takes about a week.
(This duration can of course vary depending on how many repairs are currently required or whether spare parts need to be reordered).

First of all, the watch must be examined and the fault(s) identified. This involves putting your watch through its paces.
It is then serviced. This means that your watch is completely disassembled and the fault is rectified. The parts are then placed in our cleaning machine, where the small parts are cleaned in several wash cycles.
After the watch has been cleaned and then reassembled, our watchmakers will reset it using a timing machine. To test whether the watch will maintain its accuracy over a longer period of time, the watch will be tested over a period of one week. This also checks whether the power reserve is actually maintained.

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Of course you can, as long as you comply with the 14-day cancellation period. It is important that the watch and accessories are in perfect condition. Please only try the watch on at home to make your decision and leave the adhesives on the case.

In addition to the statutory warranty rights, we provide a voluntary manufacturer's guarantee of 3 years from the date of purchase.

The guarantee covers material and manufacturing defects. The following are excluded from the guarantee:

• Damage caused by improper handling or external influences (e.g. water, impacts).
• Normal wear and tear (e.g. wear on the leather straps or scratches on the case/glass).

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.